Visible Reviews

Visible.com offers two main plans: the Visible plan and the Visible+ plan. The standard Visible plan is priced at $25/month and includes unlimited data, talk, and text on Verizon's 5G and 4G LTE networks. It also provides mobile hotspot usage and international calling to Mexico and Canada. The premium Visible+ plan costs $45/month and offers all the benefits of the standard plan, plus premium data on Verizon’s 5G Ultra Wideband network, 50 GB/month of premium data on 5G and 4G LTE networks when 5G Ultra Wideband is unavailable, and smartwatch service. Additional perks include international calling to over 30 countries, unlimited texting to over 200 countries, and a Global Pass day per month. Both plans come with no annual contracts, and taxes and fees are included in the monthly price.

Visible.com's popular products and services include cell phone plans such as the Visible plan and Visible+ plan, both offering unlimited data, talk, and text. The standard Visible plan provides 5G/4G LTE network access, while the premium Visible+ plan includes premium data and hotspot capabilities at higher speeds. They also offer the latest smartphones from brands like Apple, Samsung, and Google, with flexible payment options. Additionally, Visible has a trade-in program for old devices and various promotional deals to make their services more accessible. A unique feature is the Connection Protection service, which covers three months of service in case of layoffs, ensuring customers stay connected during tough times. The network's coverage spans 99% of the US population, promising extensive connectivity.

For payments, Visible.com accepts various methods to ensure convenience. Customers can use credit cards or digital payment services like PayPal and Venmo. To streamline the process, there's an option to set up autopay, which automatically deducts the monthly service cost from the chosen payment method. This feature is particularly useful for those who prefer a hands-off approach and wish to avoid the hassle of manual payments each billing cycle. Additionally, payments can be made through the Visible app or directly on the Visible website, providing flexibility whether on the go or at a computer. The process is designed to be straightforward, allowing for quick and easy management of billing and payments.

Visible.com has a 14-day return policy for wireless devices, which starts from the date of purchase. To initiate a return, customers should contact the Visible Care team. It's important to note that returning merchandise does not automatically cancel the service. The process involves logging into the Visible account, requesting a pre-paid return shipping label via chat, and sending the like-new merchandise, including all original components, back in the original box. Refunds are issued once the complete and like-new merchandise is received, with credit card purchases refunded directly to the card, which may take up to three weeks. For those who financed their phone with Affirm, the refund process is similar, and Affirm will credit the loan balance once Visible processes the refund. Customers are advised to keep a copy of the shipping label as proof of shipment. If the return is made after the 14-day period, a refund cannot be issued, and the merchandise will not be returned.

Customer reviews for Visible.com are mixed. Some customers appreciate the affordable pricing and unlimited data plans, highlighting the value for money. They also mention the convenience of no annual contracts and the flexibility of payment options. On the other hand, there are reports of customer service challenges, particularly with the virtual chat support. Issues such as service reliability and return policy adherence have been points of frustration for some. Overall, while there are satisfied customers who enjoy the low-cost plans and network coverage, others have had less favorable experiences, particularly regarding customer support and technical issues. The sentiment ranges from positive reviews about budget-friendliness to negative feedback concerning service dependability and support.

The Visible plan offers unlimited data, talk, text, and hotspot for a single line at $30/month, including taxes and fees. This plan provides access to 5G Nationwide and 4G LTE networks. The Visible+ plan, priced at $45/month, includes all the benefits of the Visible plan plus 5G Ultra Wideband access, 50 GB of premium network experience, roaming coverage in Canada & Mexico, and global calling to over 30 countries. On the Visible+ plan, after 50GB of data usage, speeds may be reduced during times of traffic. The mobile hotspot offers unlimited data at speeds up to 5 Mbps, limited to one device. For international communication, Visible+ includes unlimited calling and messaging to Canada and Mexico from the US, and allows customers to talk, text, and use data while traveling in these countries, with data speeds reduced to 2G after 0.5 GB/day. Additionally, international calling from the US to over 30 countries is included in the Visible+ plan.